Case Study

SaaS Platform for Managing Team Work and Client Support – KoraGate

KoraGate is a custom cloud platform that lets companies manage projects, tasks, time, and client communication in one place – a modern workspace with a clear admin interface for projects, folders, tasks, files, comments, notifications, logged work, and client requests.

The solution is built on a multi-tenant architecture: every company (workspace) gets its own isolated space with its own data, users, roles, and subscription. Each customer's data is strictly separated at the database level, and team data is further scoped by team and by the user's role.

It includes a Requests module for client support – clients report a problem directly from the app where it occurred and see only their own requests. The system works with four subscription plans (Free, Basic, Team, Business) that govern both limits and available features, and it is integrated with the Stripe payment gateway. The architecture is prepared for future data synchronization with a higher-level platform ("Central Brain") through a versioned outbound contract.

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PHP Custom MVC framework MySQL/MariaDB Bootstrap 5 RBAC Multi-tenant Stripe Nginx Linux

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SaaS Platform for Managing Team Work and Client Support – KoraGate

Client Internal CodeCron product

Industry SaaS, project management, B2B, client support

Year 2026

Task

Companies typically piece together work management from several separate tools – one for tasks, another for time tracking, another for client communication. The goal was to build a single environment covering both internal team work and client support, keeping multiple customers' data strictly separated within one installation, and remaining usable without technical knowledge. From the start, the system had to be ready for incremental expansion with new modules and for connecting to a higher-level platform.

Solution

The result is a multi-tenant SaaS platform on a custom PHP MVC framework. Each company gets an isolated workspace; data access is guarded by an authentication layer, RBAC, and server-side workspace and team scoping on every request.

Work is organized into a project → folder → task hierarchy with a kanban board, statuses, priorities, due dates, attachments, and a change history. Time tracking supports both live measurement and manual entry, plus timesheet exports. The Requests module lets clients report problems directly from the app, each with its own status, priority, category, attachments, and comments.

Subscriptions govern limits (users, projects, folders, tasks, teams) and feature availability by plan, including a 14-day trial and Stripe integration (monthly and annual billing, customer portal, webhooks). Changes intended for synchronization are written to a local outbound queue in a versioned format, so the system is ready to connect to the Central Brain without a hard dependency.

Scope